# CubeMSP

> UK-built management software for managed service providers.

**URL:** https://cubemsp.co.uk

Clients, contacts and sites, service and subscription tracking, shared project boards, incident logging, an AI-assisted knowledgebase and branded client reviews - one platform, one data model, built by an MSP.

## Details

- **Category:** Managed service provider management software
- **Status:** Early access
- **Published by:** Cube Systems Limited, part of Crushed Ice Group
- **Modules:** every module included
- **Platform overview:** https://cubemsp.co.uk/platform
- **Pricing:** https://cubemsp.co.uk/pricing

## Modules

- **Clients, contacts & sites:** One record per client, with every contact, every site, every address and every piece of history attached. Multi-site clients are modelled properly rather than being three separate records that nobody remembers to keep in step.
- **Pipeline & opportunities:** Prospects, opportunities, forecast value and expected close date in the same place as the clients they turn into. When you win, nothing is retyped - the prospect record becomes the client record.
- **Services & subscriptions:** Every licence, circuit, backup, firewall, hosted mailbox and support contract you supply, with quantity, unit cost, sell price, term and renewal date. The thing MSPs most often run in a spreadsheet, and most often get wrong.
- **Renewals & margin:** A dated view of what is coming up for renewal, what it costs you, what you charge for it, and what the margin actually is. Renewals stop being a surprise and start being a diary entry with a number next to it.
- **Incidents & service desk:** Log an incident against a client, a site, a service and a category, with priority, assignee, notes and time entries. Full history on the client record, so the tenth time a problem recurs it is visible as a pattern rather than a coincidence.
- **Time tracking & billing data:** Time booked against the incident or task it was actually spent on, billable or not, at the rate that applies. What a client costs to support stops being a feeling and becomes a figure.
- **Projects & shared boards:** Kanban boards for migrations, rollouts and onboardings, with columns, categories, assignees and dependencies. Boards can be shared with the client, with internal-only tasks and comments filtered on the server rather than hidden in the interface.
- **AI-assisted knowledgebase:** Resolved incidents are drafted into knowledgebase articles for a human to approve. Semantic search over your own history surfaces the last three times this happened and what fixed it - so the fix is found rather than re-derived.
- **Client service reviews:** Branded quarterly and annual reviews assembled from the period’s real data: tickets raised and resolved, response times, projects delivered, services supplied, spend and renewals due. Every figure is computed, then narrated - never estimated by a language model.
- **Reporting & dashboards:** Live dashboards by role - service desk load, project status, renewal exposure, client profitability - and scheduled reports that arrive in an inbox instead of waiting for somebody to remember to run them.
- **Integrations & API:** A documented REST API and webhooks on every meaningful event, so your RMM, your PBX, your billing platform and your quoting tool can all read from and write to the same record. Included, not licensed per connection.

## Outcomes

- **You can see the client whole:** Services, renewals, open incidents, project status, time spent and margin on one screen. The question "how are we doing with this client?" gets an answer in ten seconds instead of three people and a spreadsheet.
- **The same fix stops being re-derived:** Semantic retrieval over your own resolved incidents means the technician who has never seen this problem gets shown the three people who have, and what they did. Knowledge stops leaving when people do.
- **Margin you can actually see:** Cost and sell held on every service, time booked against the work it was spent on, and renewals dated. Which clients make money - and which have quietly been subsidised for years - stops being a matter of opinion.

## Signs you have outgrown what you are using

- Renewals live in a spreadsheet and get missed
- The same fix gets worked out from scratch every few months
- Client reviews are rebuilt by hand the week before the meeting
- Nobody can say what a client actually costs to support
- Your ticket queue is a shared mailbox with rules on it
- Project updates to clients happen over email, or not at all
- A technician leaving takes years of undocumented knowledge with them
- You are paying per-seat for a portal nobody logs into

## By the numbers

- **20+** Years in IT - Crushed Ice has supported UK businesses since 2003
- **1** System, not five - CRM, services, projects, tickets and reviews on one model
- **UK** Hosted on AWS - Hosted in the UK on AWS, with UK support
- **0** Per-seat portal charges - Invite as many client users to a board as you like

## How we work

- **Built by people who run an MSP:** Crushed Ice has been supporting UK businesses since 2003 and is the first tenant on CubeMSP. Every screen has been argued about by someone who will have to use it during an outage, which is a different standard from a product demo.
- **One record, end to end:** A prospect becomes a client, a client gets services, services generate renewals, incidents get logged against them, and the review at the end of the period is assembled from what actually happened. Nothing is re-keyed between those steps because there are no seams between them.
- **The client sees a system, not an inbox:** Shared project boards give clients a real view of the work in flight, with internal-only tasks and comments filtered on the server. They get transparency; you keep the conversation you need to have with your own team.
- **AI that drafts, never decides:** Similar-incident retrieval, knowledgebase drafting and review narratives are all generated as drafts for a human to approve. The AI never invents a number - every figure in a review is computed from your data and handed to the model, not asked of it.
- **Tenant isolation is the architecture:** Every MSP’s data is kept completely separate, and your clients only ever see what you choose to share with them.
- **We tell you if we are not a fit:** If CubeMSP is not the right fit we will tell you during the demonstration rather than six weeks into a migration. It costs us the sale and saves you the write-off, and in a market this small the reputation is worth more than the licence.

## Getting set up

- **Set it up yourself, online:** Import your clients, services and ticket history, set up your service catalogue and invite your team. Bring as much ticket history as you can: it is what makes the knowledgebase and similar-incident retrieval useful from day one.
- **Enterprise:** We can do the set-up and migration with you, in person if you’d like, or run CubeMSP in a dedicated environment.

## Coverage

You can set CubeMSP up online from anywhere. For Enterprise set-up and migration, we work in person across the UK from our base in Olney, Buckinghamshire. These are some of the areas we regularly cover. If you’re not listed, we’ll still come to you. See https://cubemsp.co.uk/where-we-work.

## Contact

- **Product:** CubeMSP
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubemsp.co.uk
- **Sales:** sales@cubemsp.co.uk
- **Support:** support@cubemsp.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)

## Related

Also from Cube Systems:

- [CubeERP](https://cubeerp.co.uk): ERP for distributors and wholesalers (Early access)
- [CubeCRM](https://cubecrm.co.uk): CRM for sales and service teams (Early access)
- [CubeHR](https://cube-hr.co.uk): HR, absence and rotas (Coming soon)
- [Apps by Cube Systems](https://cubesystems.co.uk/apps): smaller products with one job each

Crushed Ice Group:

- [Crushed Ice Group](https://crushedicegroup.co.uk): the group Cube Systems belongs to
- [Crushed Ice](https://crushedice.uk): Bespoke software, IT support and communications since 2003
- [Cube Systems](https://cubesystems.co.uk): British business software