# Telecoms & Unified Comms Providers

> For resellers of lines, circuits, SIP and hosted telephony: hundreds of small recurring lines per client, each with its own term and renewal date.

**URL:** https://cubemsp.co.uk/industries/telecoms-providers

The recurring book that is too detailed for a spreadsheet and too valuable to get wrong.

Telecoms resale has a shape that breaks most business systems: a single client might have ninety recurring lines - handsets, extensions, DDI ranges, SIP channels, broadband circuits, mobile connections and a hosted platform fee - each with a quantity, a wholesale cost, a retail price and a contract end date, and all of them moving. The margin on each is small and the total is significant, which means the errors that matter are the quiet ones. CubeMSP treats the recurring book as structured data with cost and sell on every line, so a carrier price change or an approaching cease date is a query rather than a discovery.

## Figures

- **Line level** Every handset, channel and circuit
- **Before it closes** Alerts on the notice window
- **One operation** Assess a carrier rise across the base

## Common problems in this sector

- **Hundreds of lines per client:** Handsets, DDIs, channels, circuits and mobiles at line level. A spreadsheet copes until a client has ninety rows and three of them change every month.
- **Cease dates and notice periods:** Circuits with thirty-day notice on a twelve-month term, ceased late because the date was in a workbook. The extra month is small; the annual total is not.
- **Wholesale prices that move:** Carrier pricing changes and retail pricing does not. On thin margins, a small increase applied silently across a large base turns a profitable product into a loss-making one without a single alarming number appearing anywhere.
- **Provisioning as project work:** A new site install is a sequence of dependent tasks across several suppliers with dates that slip. Run over email, it produces exactly the customer experience that loses the next order.
- **Faults with no service context:** A fault logged against "the client" rather than against the circuit or the extension it concerns makes recurring faults invisible and carrier escalation harder to evidence.

## What CubeMSP does about it

- **Line-level service records:** Every handset, channel, circuit and connection as its own record with quantity, cost, sell, term and renewal date. Ninety lines per client is the normal case rather than the difficult one.
- **Cease dates and notice windows:** Term, notice period and auto-renewal held per line, with alerts before the notice window closes rather than after it has passed.
- **Margin per line, at scale:** Cost and sell on the same record, so a carrier increase can be assessed against every affected line and every affected client in a single operation.
- **Provisioning as a board:** Installs and number ports as templated boards with dependencies and dates, shared with the client so the slipping supplier date is visible rather than explained.
- **Faults against the service:** Incidents logged against the specific circuit or extension, so a recurring fault on one line is visible as a pattern and can be evidenced to the carrier.
- **Reviews that show the estate:** Client reviews that set out what is supplied, what it cost, what faults occurred and what is renewing - the conversation most telecoms clients have never actually been offered.

## Use cases

### A carrier increase absorbed for a year

**Scenario:** A wholesale connectivity price rose by a small amount per circuit. Retail pricing was held in a separate list and never adjusted. The erosion was found eleven months later during an unrelated review.
**Outcome:** Cost and sell sit on the same line. The next carrier change was assessed across the whole base in one operation, and the lines that fell below the margin threshold were repriced at their next renewal.

### Circuits ceased a month late, repeatedly

**Scenario:** Cease notices depended on somebody checking a workbook. Over a year, several circuits ran an extra month after the client had left, and one ran three.
**Outcome:** Notice windows are held per line with alerts before they close. The extra months stopped, which paid for the platform on its own in the first year.

## Implementation

1. **Discovery:** A structured session mapping how you run now - the PSA you have outgrown, the spreadsheet of renewals, the shared mailbox that is really your ticket queue, and the review deck somebody rebuilds by hand every six months. We come back with what the platform covers as standard and what needs building.
2. **Configuration:** Your service catalogue, ticket taxonomy, boards, roles, approval limits and review templates set up to match how you actually work - not a demo tenant with your logo dropped on it. Your categories, not ours.
3. **Data migration:** Clients, contacts, sites, services, renewal dates and enough ticket history to make the knowledgebase and similar-incident retrieval useful on day one. An empty AI is a useless AI, so the history matters more here than in most migrations.
4. **Training & rollout:** Role-based training - the service desk learns logging and resolution, account managers learn reviews and renewals, directors learn the reporting. We usually pilot with one technician and one client before opening it up.
5. **Ongoing support:** UK support from the people who built the platform and use it themselves, with a named contact, agreed response times, and a roadmap you can influence. Being a small vendor is an advantage here and we intend to keep it.

## Frequently asked questions

**Can it hold line-level detail for large clients?**

Yes. Services are per-client records with no practical limit, so a client with several hundred lines is held properly rather than as a summary with the detail elsewhere.

**Does it do telecoms billing?**

It holds what should be billed - quantity, price, period - and exports that to your billing platform. It is not a call-rating engine and does not process CDRs, and we would rather integrate with the platform that does.

**Can we track number ports and installs?**

Yes, as templated project boards with dependencies and dates, shared with the client if you want them to see progress. The twentieth install starts from the nineteen before it.

**How are faults on a specific line handled?**

An incident attaches to the individual service record, so recurring faults on one circuit or extension are visible as a history and can be evidenced when escalating to a carrier.

**Do you integrate with Wildix?**

Crushed Ice is a Wildix partner and the group has built integrations against its API before, so the ground is familiar. Nothing is shipped today - tell us what you need during discovery and we will be specific about effort rather than vague about capability.

## Relevant solution pages

- **Subscription Management Software** - Every licence, circuit, backup and contract you resell - with quantity, cost, sell price, term and renewal date, and the margin visible on all of it. https://cubemsp.co.uk/software/subscription-management-software
- **MSP CRM Software** - Prospects, clients, contacts and sites in the same system as the services you supply and the incidents you handle - so winning an account and running it are one record. https://cubemsp.co.uk/software/msp-crm-software
- **IT Project Management Software** - Shared kanban boards for migrations, rollouts and onboardings - with the client invited in, and internal-only tasks filtered on the server. https://cubemsp.co.uk/software/it-project-management-software
- **MSP Software** - One system for clients, services, renewals, incidents, projects and reviews - built in the UK by a managed service provider. https://cubemsp.co.uk/software/msp-software

## Related industries

- **Managed Service Providers** - The core case: recurring support contracts, a shared service desk, project work alongside the day job, and a review meeting every quarter. https://cubemsp.co.uk/industries/managed-service-providers
- **IT Support Companies** - For firms whose revenue is still largely break-fix and blocks of hours, and who want to move towards recurring contracts without losing the work they already do. https://cubemsp.co.uk/industries/it-support-companies
- **AV & Systems Integration Firms** - For audio-visual, access control and smart building integrators: installed estates, planned maintenance, reactive callouts and multi-site clients. https://cubemsp.co.uk/industries/av-and-integration-firms

## Contact

- **Product:** CubeMSP
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubemsp.co.uk
- **Sales:** sales@cubemsp.co.uk
- **Support:** support@cubemsp.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)