# Microsoft Teams

> Assignment, escalation and breach notifications in the channel your engineers already have open, without another application to watch.

**URL:** https://cubemsp.co.uk/integrations/microsoft-teams

Notifications where people already are, rather than in a tab nobody has open.

A service desk that only notifies inside its own interface relies on people having that interface open, which they do not. Teams is where most technical staff spend the day, so that is where the notification that matters should appear. CubeMSP posts assignment, escalation and target-breach notifications into the channels you nominate, with enough context to act on and a link back to the record - and deliberately not so much that the channel becomes noise people learn to ignore.

## Details

- **Category:** Collaboration
- **Licence cost:** included, no per-connector charge
- **Platform:** CubeMSP (https://cubemsp.co.uk/platform)

## What syncs

- **Assignment and escalation** (Out of CubeMSP): A message when work is assigned to you or escalated to your team, with the client, priority and summary, and a link to the record.
- **Target breach warnings** (Out of CubeMSP): A warning before a response or resolution target is missed rather than a report afterwards, in the channel that owns it.
- **Project board activity** (Out of CubeMSP): Optional posts when tasks move on nominated boards, for the migrations where the team follows the work in the channel.

## How it behaves

- **Routed by channel:** Different clients, priorities or boards to different channels, so the people who need to know are the people who get told.
- **Deliberately quiet:** Every notification type can be switched off independently. A channel that posts everything is a channel that gets muted, and a muted channel is worse than none.
- **Context, then a link:** Enough in the message to decide whether to act, and a link for everything else. Not the entire record pasted into a chat window.
- **Aimed at a person:** Assignment notifications mention the individual, so the message that requires action is distinguishable from the message that is information.

## Setup

1. Install the CubeMSP app into your Teams tenant.
2. Choose which channels receive which notification types.
3. Leave it noisy for a week, then turn off everything nobody acted on.

## Frequently asked questions

**Is this available today?**

It is in build. Email notifications work today and cover the same events, so nothing is dependent on it.

**Can clients be in a channel?**

Not through this integration - notifications are internal. Client visibility is handled through shared project boards and published reviews, where the visibility rules are enforced properly.

**Can we reply from Teams?**

Not initially. Notifications link back to the record. Replying from chat sounds convenient and tends to produce partial updates that never reach the incident, which is a bad trade.

**What about Slack?**

The same mechanism will support it. Teams is first because that is what the providers we have spoken to actually use.

## Related integrations

- **Microsoft 365** - Single sign-on through Entra ID, licence counts reconciled per client, and incidents raised from mail without leaving the tenant you already manage. https://cubemsp.co.uk/integrations/microsoft-365
- **RMM Platforms** - Alerts from your RMM raise incidents against the right client, site and device - and close again when the alert clears. https://cubemsp.co.uk/integrations/rmm-platforms
- **REST API & Webhooks** - A documented REST API and webhooks on every meaningful event - included in the platform, not licensed per connection. https://cubemsp.co.uk/integrations/rest-api

## Contact

- **Product:** CubeMSP
- **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972)
- **Email:** hello@cubemsp.co.uk
- **Sales:** sales@cubemsp.co.uk
- **Support:** support@cubemsp.co.uk
- **Telephone:** 01234 672 617 (+441234672617)
- **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP
- **Opening hours:** Monday to Friday, 9am to 5.30pm
- **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)