# CubeMSP > Run the whole MSP from one system. **URL:** https://cubemsp.co.uk/platform Most managed service providers end up running on a PSA they have outgrown, a spreadsheet of renewal dates, a shared mailbox that has quietly become the ticket queue, and a review deck somebody rebuilds by hand the week before every client meeting. CubeMSP replaces that with one system where a prospect becomes a client, a client gets services, services generate renewals, incidents are logged against them, and the service review at the end of the period is assembled from what actually happened. It is built for providers in the five-to-fifty-technician range: firms large enough that the spreadsheet has stopped working, and small enough that a six-figure PSA licence and a nine-month implementation is not a serious answer. ## Details - **Category:** Managed service provider management software - **Status:** Early access - **Published by:** Cube Systems Limited - **Pricing:** https://cubemsp.co.uk/pricing ## Who it is for - Managed service providers with five to fifty technicians - IT support companies running on a shared mailbox and a spreadsheet - MSPs who have outgrown a small PSA but cannot justify a tier-one one - Providers billing recurring services, licences and subscriptions - Firms running client migrations, rollouts and onboarding projects - Anyone rebuilding the same client review deck by hand every quarter ## Modules ### Clients, contacts & sites One record per client, with every contact, every site, every address and every piece of history attached. Multi-site clients are modelled properly rather than being three separate records that nobody remembers to keep in step. Anchor: https://cubemsp.co.uk/platform#clients ### Pipeline & opportunities Prospects, opportunities, forecast value and expected close date in the same place as the clients they turn into. When you win, nothing is retyped - the prospect record becomes the client record. Anchor: https://cubemsp.co.uk/platform#pipeline ### Services & subscriptions Every licence, circuit, backup, firewall, hosted mailbox and support contract you supply, with quantity, unit cost, sell price, term and renewal date. The thing MSPs most often run in a spreadsheet, and most often get wrong. Anchor: https://cubemsp.co.uk/platform#services ### Renewals & margin A dated view of what is coming up for renewal, what it costs you, what you charge for it, and what the margin actually is. Renewals stop being a surprise and start being a diary entry with a number next to it. Anchor: https://cubemsp.co.uk/platform#renewals ### Incidents & service desk Log an incident against a client, a site, a service and a category, with priority, assignee, notes and time entries. Full history on the client record, so the tenth time a problem recurs it is visible as a pattern rather than a coincidence. Anchor: https://cubemsp.co.uk/platform#tickets ### Time tracking & billing data Time booked against the incident or task it was actually spent on, billable or not, at the rate that applies. What a client costs to support stops being a feeling and becomes a figure. Anchor: https://cubemsp.co.uk/platform#time ### Projects & shared boards Kanban boards for migrations, rollouts and onboardings, with columns, categories, assignees and dependencies. Boards can be shared with the client, with internal-only tasks and comments filtered on the server rather than hidden in the interface. Anchor: https://cubemsp.co.uk/platform#projects ### AI-assisted knowledgebase Resolved incidents are drafted into knowledgebase articles for a human to approve. Semantic search over your own history surfaces the last three times this happened and what fixed it - so the fix is found rather than re-derived. Anchor: https://cubemsp.co.uk/platform#knowledgebase ### Client service reviews Branded quarterly and annual reviews assembled from the period’s real data: tickets raised and resolved, response times, projects delivered, services supplied, spend and renewals due. Every figure is computed, then narrated - never estimated by a language model. Anchor: https://cubemsp.co.uk/platform#reviews ### Reporting & dashboards Live dashboards by role - service desk load, project status, renewal exposure, client profitability - and scheduled reports that arrive in an inbox instead of waiting for somebody to remember to run them. Anchor: https://cubemsp.co.uk/platform#reporting ### Integrations & API A documented REST API and webhooks on every meaningful event, so your RMM, your PBX, your billing platform and your quoting tool can all read from and write to the same record. Included, not licensed per connection. Anchor: https://cubemsp.co.uk/platform#api ## Outcomes - **You can see the client whole:** Services, renewals, open incidents, project status, time spent and margin on one screen. The question "how are we doing with this client?" gets an answer in ten seconds instead of three people and a spreadsheet. - **The same fix stops being re-derived:** Semantic retrieval over your own resolved incidents means the technician who has never seen this problem gets shown the three people who have, and what they did. Knowledge stops leaving when people do. - **Margin you can actually see:** Cost and sell held on every service, time booked against the work it was spent on, and renewals dated. Which clients make money - and which have quietly been subsidised for years - stops being a matter of opinion. ## Technical - **Hosting:** UK data centres, managed by the group. Encrypted at rest and in transit, encrypted off-site backups, and a documented, tested recovery process. - **Tenant isolation:** Every query is scoped to your tenant at the data layer, not by a filter somebody remembered to add. Cross-tenant access returns a 404, and every route ships with an automated test proving it. - **Access control:** Role-based permissions, per-board client visibility, internal-only tasks and comments enforced on the server, single sign-on, and an immutable audit log of every change with who, what and when. - **AI handling:** Your data is never used to train a third-party model. Retrieval is scoped to your tenant by construction. Everything generated is a draft for a human to approve, and every AI interaction is logged. - **Your data:** Exportable in full, at any time, in open formats. There is no commercial advantage in holding a customer’s data hostage and we do not design as though there is. - **Updates:** Continuous, versioned and migrated. No forklift upgrade project every three years, and no version so old it can no longer be supported. ## Integrations - **Microsoft 365** (Identity & productivity) - https://cubemsp.co.uk/integrations/microsoft-365 - **RMM Platforms** (Monitoring & management) - https://cubemsp.co.uk/integrations/rmm-platforms - **Xero** (Accounting) - https://cubemsp.co.uk/integrations/xero - **Sage** (Accounting) - https://cubemsp.co.uk/integrations/sage - **QuickBooks** (Accounting) - https://cubemsp.co.uk/integrations/quickbooks - **Microsoft Teams** (Collaboration) - https://cubemsp.co.uk/integrations/microsoft-teams - **Wildix** (Telephony) - https://cubemsp.co.uk/integrations/wildix - **REST API & Webhooks** (Platform) - https://cubemsp.co.uk/integrations/rest-api ## Related solution pages - **MSP Software** - One system for clients, services, renewals, incidents, projects and reviews - built in the UK by a managed service provider. https://cubemsp.co.uk/software/msp-software - **PSA Software** - Professional services automation for MSPs - clients, contracts, tickets, time, projects and billing data on one model. https://cubemsp.co.uk/software/psa-software - **IT Service Management Software** - Incidents, requests, problems and knowledge handled consistently, with the service catalogue and the client record in the same system. https://cubemsp.co.uk/software/it-service-management-software - **Service Desk Software** - A real queue instead of a shared mailbox - incidents logged against the client, site and service they affect, with priority, ownership and time. https://cubemsp.co.uk/software/service-desk-software - **MSP Ticketing System** - Multi-client ticketing built for a provider - client, site and service on every ticket, and a clean line between one customer’s data and another’s. https://cubemsp.co.uk/software/msp-ticketing-system - **Knowledge Base Software** - A knowledgebase that builds itself from resolved incidents, with semantic search over your own history and a human approving every article. https://cubemsp.co.uk/software/knowledge-base-software - **MSP CRM Software** - Prospects, clients, contacts and sites in the same system as the services you supply and the incidents you handle - so winning an account and running it are one record. https://cubemsp.co.uk/software/msp-crm-software - **Subscription Management Software** - Every licence, circuit, backup and contract you resell - with quantity, cost, sell price, term and renewal date, and the margin visible on all of it. https://cubemsp.co.uk/software/subscription-management-software - **IT Project Management Software** - Shared kanban boards for migrations, rollouts and onboardings - with the client invited in, and internal-only tasks filtered on the server. https://cubemsp.co.uk/software/it-project-management-software - **Client Reporting Software** - Branded quarterly and annual service reviews assembled from the period’s real data - every figure computed, then narrated, never estimated. https://cubemsp.co.uk/software/client-reporting-software ## Contact - **Product:** CubeMSP - **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubemsp.co.uk - **Sales:** sales@cubemsp.co.uk - **Support:** support@cubemsp.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 9am to 5.30pm - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)