# PSA Software in Uppingham > Need PSA in Uppingham? CubeMSP implements and supports PSA software across Uppingham, Oakham, Stamford and Cottesmore and the wider Rutland area. **URL:** https://cubemsp.co.uk/software/psa-software/rutland/uppingham Being well within our regular travel radius from Olney, Uppingham is somewhere we get to regularly. Discovery, training and go-live are all better done in the room, and at 30 miles that is entirely practical. ## Details - **Solution:** PSA Software - **Group:** Core platform - **Platform:** CubeMSP (https://cubemsp.co.uk/platform) - **Location:** Uppingham, Rutland - **Distance from our Olney office:** 30 miles - well within our regular travel radius from Olney - **Postcode districts:** LE15 - **Also known as:** Professional services automation, PSA platform, PSA tool, MSP PSA, Service automation software, IT services business software ## Coverage We cover Uppingham and the surrounding area, including Town Centre, Seaton, Morcott, Barrowden and Lyddington, across the LE15 postcode districts. We also work with businesses in Oakham, Stamford and Cottesmore and elsewhere in Rutland. ## What is included - **Contracts and recurring services:** Support agreements, licence counts, hosted services and circuits held as structured records with term, cost, sell and renewal date - not as a PDF in a folder and a line in a spreadsheet. - **Time against the work it was spent on:** Time booked to the incident or task it belongs to, billable or not, at the applicable rate. What a client costs to support stops being a feeling and becomes a figure. - **Work you can see across the firm:** Every open incident, project and task on one board, filtered by client, engineer or status, so the Monday meeting is a review rather than an investigation. - **Approvals with limits:** Out-of-contract work, write-offs, discounts and purchases routed by value to whoever is allowed to sign them, with the decision and the reason recorded against the record. - **Alerts instead of chasing:** Renewals approaching, incidents breaching target, projects overrunning and unbilled time all raise themselves rather than waiting for somebody to notice them. - **Reporting without exports:** Dashboards by role and scheduled reports delivered by email. If somebody is still exporting to a spreadsheet to answer a routine question, that is a report we have not built yet. ## Real-world use cases ### A firm paying for four tools that disagreed **Scenario:** A CRM held the clients, a ticketing tool held the incidents, a project tool held the migrations and a spreadsheet held the contracts. All four had a different idea of which clients were active and none of them knew about the others. **Outcome:** One record per client with services, tickets and projects attached to it. Three subscriptions cancelled, and the weekly argument about which list was correct stopped entirely. ### A managed service that had never been costed **Scenario:** A fixed monthly fee covered "reasonable support". Nobody had ever measured what reasonable meant, and two clients were quietly consuming more engineering hours than the three largest accounts combined. **Outcome:** Time booked against incidents made the true cost of each contract visible within a quarter. Two agreements were renegotiated at renewal on the strength of the actual figures, not an impression. ### Unbilled work discovered a quarter late **Scenario:** Out-of-contract work was agreed on the phone, done, and then remembered at invoicing time - or not. The write-off line was significant enough to matter and nobody could explain where it came from. **Outcome:** Billable time is flagged at the point it is booked and appears on a monthly unbilled report. The write-off is now a decision somebody makes on purpose rather than an accident discovered afterwards. ## Figures - **One model** Shared by clients, contracts, tickets and time - **Per period** Cost and margin per client, computed not estimated - **Fixed** Implementation quoted before it starts ## Frequently asked questions **What is PSA software, in plain terms?** It is the system that runs the commercial side of a services business: who the clients are, what you have agreed to do for them, what work has been done, how long it took, and what should be billed. For an MSP it sits alongside the RMM, which handles the technical side. **Do we need a PSA and an RMM?** Almost every MSP ends up with both, because they answer different questions. The RMM tells you a server is down; the PSA tells you whose server it is, what you have agreed about it, who fixed it last time and whether the work is chargeable. CubeMSP is the second of those and integrates with the first. **How does it handle contracts and recurring billing?** Services are held per client with quantity, unit cost, sell price, billing frequency, term and renewal date. That produces a recurring revenue and margin view, and feeds billing data out through the API to whichever finance system you use. **Can we migrate from another PSA?** Yes. Clients, contacts, sites, contracts, service lines and ticket history are all migrated as part of implementation. You reconcile against the old system and we only cut over once the numbers agree. **Is there a per-technician licence?** Pricing is per named technician per month with a one-off implementation fee covering configuration, migration and training. Client users invited to shared boards are not charged for, and the API is not licensed per connection. ## Related solutions - **MSP Software** - One system for clients, services, renewals, incidents, projects and reviews - built in the UK by a managed service provider. https://cubemsp.co.uk/software/msp-software/rutland/uppingham - **IT Service Management Software** - Incidents, requests, problems and knowledge handled consistently, with the service catalogue and the client record in the same system. https://cubemsp.co.uk/software/it-service-management-software/rutland/uppingham - **Subscription Management Software** - Every licence, circuit, backup and contract you resell - with quantity, cost, sell price, term and renewal date, and the margin visible on all of it. https://cubemsp.co.uk/software/subscription-management-software/rutland/uppingham - **IT Project Management Software** - Shared kanban boards for migrations, rollouts and onboardings - with the client invited in, and internal-only tasks filtered on the server. https://cubemsp.co.uk/software/it-project-management-software/rutland/uppingham ## Elsewhere in Rutland See https://cubemsp.co.uk/software/psa-software/rutland for PSA software across Rutland. ## Contact - **Product:** CubeMSP - **Trading name of:** Cube Systems Limited (company number 17220899, ICO registration number ZC216972) - **Email:** hello@cubemsp.co.uk - **Sales:** sales@cubemsp.co.uk - **Support:** support@cubemsp.co.uk - **Telephone:** 01234 672 617 (+441234672617) - **Address:** Unit 11, Olney Business Park, Osier Way, Olney, Buckinghamshire, MK46 5FP - **Opening hours:** Monday to Friday, 9am to 5.30pm - **Part of:** Crushed Ice Group (https://crushedicegroup.co.uk)