Guides
What we would tell you if you were not a prospect
Choosing business software badly is expensive and largely avoidable. These guides set out how the decision actually works - what things cost, what goes wrong, and which questions separate a supplier who has done this before from one who has not. No email gate and no download form.
- 6 guides
- No email required
- 01234 672 617
- 4 August 20268 min read
Building an IT knowledgebase that does not die after forty articles
Why knowledgebase projects stall at the same point every time, and the structural change that stops it happening.Read the guide - 28 July 202610 min read
Working out which of your clients actually make money
A practical method for measuring the true cost of supporting a client, and what to do about the ones that lose money.Read the guide - 14 July 20269 min read
Client service reviews that are worth the meeting
What to put in a quarterly service review, what to leave out, and how to stop it taking a day to prepare.Read the guide - 2 July 20268 min read
What MSP software actually costs in the UK
The pricing models used in this market, the costs that are usually left out of the comparison, and how to build a total that means something.Read the guide - 25 June 202611 min read
How to choose MSP software without regretting it in eighteen months
A practical process for evaluating PSA and MSP management platforms, including the questions that actually predict how the implementation will go.Read the guide - 18 June 20269 min read
Signs your MSP has outgrown spreadsheets and a shared mailbox
How to tell the difference between a provider that is busy and one whose systems have quietly stopped keeping up - and what to do first.Read the guide
Why these exist
We would rather you bought the right thing
A badly chosen system is not a neutral outcome for us. The providers that end up unhappy with MSP software rarely bought a bad product - they bought a reasonable product for a problem they had not defined, from a supplier who was happy not to ask.
If these guides talk you out of buying anything this year, they have done their job.
Still deciding
Ask us the awkward question
The one you feel you should not ask a supplier. Those are usually the questions worth the most, and we would rather answer them now than after a contract.