Early accessRun the whole MSP from one system.
Clients, contacts and sites, service and subscription tracking, shared project boards, incident logging, an AI-assisted knowledgebase and branded client reviews - one platform, one data model, built by an MSP.
- Every module included
- UK hosted on AWS, UK supported
- 01234 672 617
Most managed service providers end up running on a PSA they have outgrown, a spreadsheet of renewal dates, a shared mailbox that has quietly become the ticket queue, and a review deck somebody rebuilds by hand the week before every client meeting. CubeMSP replaces that with one system where a prospect becomes a client, a client gets services, services generate renewals, incidents are logged against them, and the service review at the end of the period is assembled from what actually happened. It is built for providers in the five-to-fifty-technician range: firms large enough that the spreadsheet has stopped working, and small enough that a six-figure PSA licence and a nine-month implementation is not a serious answer.
- 20+
Years in IT
Crushed Ice has supported UK businesses since 2003
- 1
System, not five
CRM, services, projects, tickets and reviews on one model
- UK
Hosted on AWS
Hosted in the UK on AWS, with UK support
- 0
Per-seat portal charges
Invite as many client users to a board as you like
What changes
Three things that are different by the end of the first quarter
Not a feature list. These are the differences people describe when we ask them what actually improved.
You can see the client whole
Services, renewals, open incidents, project status, time spent and margin on one screen. The question "how are we doing with this client?" gets an answer in ten seconds instead of three people and a spreadsheet.
The same fix stops being re-derived
Semantic retrieval over your own resolved incidents means the technician who has never seen this problem gets shown the three people who have, and what they did. Knowledge stops leaving when people do.
Margin you can actually see
Cost and sell held on every service, time booked against the work it was spent on, and renewals dated. Which clients make money - and which have quietly been subsidised for years - stops being a matter of opinion.
The platform
Every module on one database
Every module reads and writes the same records. There is no integration layer between quoting and stock, because there is nothing to integrate - it is one system.
Clients, contacts & sites
One record per client, with every contact, every site, every address and every piece of history attached. Multi-site clients are modelled properly rather than being three separate records that nobody remembers to keep in step.
Pipeline & opportunities
Prospects, opportunities, forecast value and expected close date in the same place as the clients they turn into. When you win, nothing is retyped - the prospect record becomes the client record.
Services & subscriptions
Every licence, circuit, backup, firewall, hosted mailbox and support contract you supply, with quantity, unit cost, sell price, term and renewal date. The thing MSPs most often run in a spreadsheet, and most often get wrong.
Renewals & margin
A dated view of what is coming up for renewal, what it costs you, what you charge for it, and what the margin actually is. Renewals stop being a surprise and start being a diary entry with a number next to it.
Incidents & service desk
Log an incident against a client, a site, a service and a category, with priority, assignee, notes and time entries. Full history on the client record, so the tenth time a problem recurs it is visible as a pattern rather than a coincidence.
Time tracking & billing data
Time booked against the incident or task it was actually spent on, billable or not, at the rate that applies. What a client costs to support stops being a feeling and becomes a figure.
Projects & shared boards
Kanban boards for migrations, rollouts and onboardings, with columns, categories, assignees and dependencies. Boards can be shared with the client, with internal-only tasks and comments filtered on the server rather than hidden in the interface.
AI-assisted knowledgebase
Resolved incidents are drafted into knowledgebase articles for a human to approve. Semantic search over your own history surfaces the last three times this happened and what fixed it - so the fix is found rather than re-derived.
Client service reviews
Branded quarterly and annual reviews assembled from the period’s real data: tickets raised and resolved, response times, projects delivered, services supplied, spend and renewals due. Every figure is computed, then narrated - never estimated by a language model.
Reporting & dashboards
Live dashboards by role - service desk load, project status, renewal exposure, client profitability - and scheduled reports that arrive in an inbox instead of waiting for somebody to remember to run them.
Integrations & API
A documented REST API and webhooks on every meaningful event, so your RMM, your PBX, your billing platform and your quoting tool can all read from and write to the same record. Included, not licensed per connection.
The technical answers
The questions your IT people will ask
Answered here rather than in a follow-up call, because they are reasonable questions and the answers do not change.
Hosting
Hosted in the UK on Amazon Web Services (AWS). Encrypted at rest and in transit, encrypted off-site backups, and a documented, tested recovery process.
Tenant isolation
Every query is scoped to your tenant at the data layer, not by a filter somebody remembered to add. Cross-tenant access returns a 404, and every route ships with an automated test proving it.
Access control
Role-based permissions, per-board client visibility, internal-only tasks and comments enforced on the server, single sign-on, and an immutable audit log of every change with who, what and when.
AI handling
Your data is never used to train a third-party model. Retrieval is scoped to your tenant by construction. Everything generated is a draft for a human to approve, and every AI interaction is logged.
Your data
Exportable in full, at any time, in open formats. There is no commercial advantage in holding a customer’s data hostage and we do not design as though there is.
Updates
Continuous, versioned and migrated. No forklift upgrade project every three years, and no version so old it can no longer be supported.
Who we see most often
A description, not a restriction
If you are not on this list, the question is still whether the system matches how you work - and that is a ten-minute conversation, not a qualification form.
- Managed service providers with five to fifty technicians
- IT support companies running on a shared mailbox and a spreadsheet
- MSPs who have outgrown a small PSA but cannot justify a tier-one one
- Providers billing recurring services, licences and subscriptions
- Firms running client migrations, rollouts and onboarding projects
- Anyone rebuilding the same client review deck by hand every quarter
It does not stand alone
Keep your accounts package, your web shop and your couriers
CubeMSP handles the business layer and hands the finished numbers over. Nothing here is a paid connector.
Getting there
Set it up yourself, or with us
Set it up yourself, online
Import your clients, services and ticket history, set up your service catalogue and invite your team. Bring as much ticket history as you can: it is what makes the knowledgebase and similar-incident retrieval useful from day one.
Enterprise
We can do the set-up and migration with you, in person if you’d like, or run CubeMSP in a dedicated environment.
By problem
The same platform, described the way people search for it
Modules are how the system is built. These are the problems it gets bought to solve.
MSP Software
One system for clients, services, renewals, incidents, projects and reviews - built in the UK by a managed service provider.
Read morePSA Software
Professional services automation for MSPs - clients, contracts, tickets, time, projects and billing data on one model.
Read moreIT Service Management Software
Incidents, requests, problems and knowledge handled consistently, with the service catalogue and the client record in the same system.
Read moreService Desk Software
A real queue instead of a shared mailbox - incidents logged against the client, site and service they affect, with priority, ownership and time.
Read moreMSP Ticketing System
Multi-client ticketing built for a provider - client, site and service on every ticket, and a clean line between one customer’s data and another’s.
Read moreKnowledge Base Software
A knowledgebase that builds itself from resolved incidents, with semantic search over your own history and a human approving every article.
Read moreMSP CRM Software
Prospects, clients, contacts and sites in the same system as the services you supply and the incidents you handle - so winning an account and running it are one record.
Read moreSubscription Management Software
Every licence, circuit, backup and contract you resell - with quantity, cost, sell price, term and renewal date, and the margin visible on all of it.
Read moreIT Project Management Software
Shared kanban boards for migrations, rollouts and onboardings - with the client invited in, and internal-only tasks filtered on the server.
Read moreClient Reporting Software
Branded quarterly and annual service reviews assembled from the period’s real data - every figure computed, then narrated, never estimated.
Read more
Where the product currently is
CubeMSP is in early access. It is being built by the same team behind the other Cube Systems platforms, and we will tell you plainly what is ready and what is not rather than putting it on a slide. Register your interest for pricing and a walkthrough.
Talk to us
See it against your own paperwork
Bring a real client, a real week of tickets and a real renewals spreadsheet. A walkthrough using your own data tells you more in forty minutes than a scripted demo does in a fortnight.