Pricing
Early accessWhat it costs, and what actually drives the number
A per-named-technician subscription with every module included and no charge for client users. You set it up online yourself, and Enterprise adds assisted set-up or a dedicated environment if you want them. This page explains how that works and what moves it, because a headline figure with an asterisk helps nobody.
- Per technician, all modules
- Set up online, or with us on Enterprise
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The model
The subscription, and Enterprise if you want it
One recurring number, plus anything Enterprise you choose. Everything else is either included or not needed.
- 01 · Recurring
Subscription, per named user
Monthly or annual, with every module, the API, UK hosting, backups, updates and support included. It scales by the number of people who actually log in - not by turnover, transaction volume or how many modules you happen to use.
Annual is cheaper. Increases are capped and notified in writing.
- 02 · Optional
Enterprise
We can do the set-up and migration with you, in person if you’d like, or run CubeMSP in a dedicated environment. Each piece is quoted in writing before it starts.
Not needed to get started. You can set CubeMSP up online yourself.
Included
Things other suppliers charge extra for
This list exists because these are the six lines that most commonly appear on somebody else’s renewal invoice as a surprise.
Every module
Every module is in the base product. There is no service-desk edition, no advanced reporting tier and no knowledge add-on - you get the whole system and switch on what you use.
API and webhooks
The documented REST API and webhook system are included, with no per-connector licence and no integration platform fee. If you want your data somewhere else, that is your right, not an upsell.
Security and audit
Role-based permissions to field level, approval limits, single sign-on and a full audit log. None of it is reserved for an enterprise contract.
Updates and hosting
UK hosting, encrypted off-site backups and continuous versioned updates. No forklift upgrade project every three years and no separate hosting invoice.
UK support
Support from the people who built the platform, with a named contact and agreed response times. Not a ticket queue in a different timezone.
Your data, exportable
A full export in open formats whenever you ask, including if you leave. There is no commercial advantage in holding a customer’s data hostage and we do not design as though there is.
What moves the number
Five variables, in the order they usually matter
If a supplier can quote you before knowing these, they are quoting the software and hoping you do not ask about the rest.
Named technicians, not headcount
You pay for the people who log in to do the work. Client users invited to a shared project board or a service review are not charged for - charging per client seat is how portals end up empty, and an empty portal helps nobody.
How much data has to move
Importing clients, contacts, sites and a service catalogue is straightforward, and you can do it yourself. Ten years of ticket history, contracts in three formats and a renewals book that lives in somebody’s workbook is harder, and it is where an Enterprise migration with us is worth considering.
How many processes are unusual
Configuration is part of setting up, and you do it yourself. Bespoke development (a commercial model nobody else uses, a client-specific reporting requirement, a bespoke integration) is quoted separately and only when we agree it is actually needed.
How many systems it has to talk to
Microsoft 365 and a mainstream RMM are standard. A chain of integrations across an unusual RMM, a legacy billing platform and a bespoke provisioning tool is a project in its own right, and we would rather say so at the quote stage.
Trading entities and training groups
Providers running several trading entities, or several offices, need more configuration. The software cost barely moves; if you would rather we did that set-up with you, that is what Enterprise is for.
Getting started
Set it up yourself, or with us
Set it up yourself, online
Import your clients, services and ticket history, set up your service catalogue and invite your team. Bring as much ticket history as you can: it is what makes the knowledgebase and similar-incident retrieval useful from day one.
Enterprise
We can do the set-up and migration with you, in person if you’d like, or run CubeMSP in a dedicated environment.
Early access
CubeMSP is in early access. Register your interest and we will send you pricing in writing, arrange a walkthrough and give you a plain answer about anything you need that is not built yet.
Register interestQuestions
The ones people are slightly reluctant to ask
Because CubeMSP is in early access. Register your interest and we will send you pricing in writing, covering the subscription and anything Enterprise you want, after a single conversation. We do not need three qualification calls to produce it.
A monthly or annual per-named-user subscription with every module included. Annual is cheaper. There is no minimum term beyond the first year, and price increases are capped and notified in writing rather than applied at renewal and explained afterwards.
You set CubeMSP up online yourself: import your clients, services and ticket history, set up your service catalogue and invite your team. On Enterprise, we can do the set-up and migration with you, in person if you’d like, or run CubeMSP in a dedicated environment. Enterprise work is quoted in writing before any of it starts.
Hosting, backups, updates, the API, security features and standard support are all in the subscription. Not included: bespoke development, Enterprise set-up, migration or a dedicated environment if you choose them, and third-party licences you already pay for, such as your accounts package.
For a provider in the five-to-fifty-technician range, usually yes - largely because the licensing is simpler, there are no tiers to climb and you can set it up yourself. For a large provider needing fifteen years of accumulated functional depth, one of the established platforms may suit you better, and we would tell you so.
You add technicians. The modules, the API and the support model do not change, so there is no threshold at which the system reclassifies you as an enterprise customer and the number changes shape.
Yes, and most providers do. Starting with clients, services and renewals and moving the service desk across a month or two later is a configuration change, not a second purchase - which is a large part of why the pricing is not module-based.
Pricing
Get a written quote after one conversation
Tell us roughly how many users, how many sites and what you are running now. We will come back with pricing in writing - and if we think you would be better served elsewhere, we will say that instead.