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IT Project Management Software in Stoke-on-Trent

Need project management in Stoke-on-Trent? CubeMSP covers Stafford, Lichfield and Burton upon Trent and the wider Staffordshire area.

Book a walkthroughAbout CubeMSP

Being a regular route for our team from Olney, Stoke-on-Trent is somewhere we get to regularly. Set CubeMSP up online yourself, or on Enterprise we can do the set-up and migration with you, in the room.

Project work is where managed service providers earn their reputation and lose their margin. A migration runs alongside the day job, updates to the client happen over email or not at all, and the moment somebody asks "where are we with this?" the answer takes half an hour to assemble. CubeMSP puts projects on kanban boards attached to the client record, with columns, categories, assignees, dependencies and time booked against tasks. Boards can be shared with the client, so they see live progress rather than a weekly summary, and internal-only tasks and comments are filtered on the server, so your engineers keep the conversation they need to have with each other.

  • £0

    Charge per client user on a board

  • Server-side

    Internal task and comment visibility

  • Templated

    Onboardings and migrations, reused not rebuilt

What it does

Inside IT project management software

The parts of CubeMSP that make up project management. Everything here shares one database, so nothing needs re-keying between them.

  • Boards that match the work

    Columns, categories, swimlanes and work-in-progress limits defined per board, so a Microsoft 365 migration and a client onboarding do not have to share a shape.

  • Clients invited in, at no per-seat charge

    Client users see the board, the progress and the tasks that concern them. Invite the whole steering group if you want to - there is no per-user portal charge.

  • Internal-only, enforced on the server

    Tasks and comments marked internal never leave the API for a client session. Visibility is a property of the record, not a rule in the interface that one bad query undoes.

  • Dependencies and sequencing

    The tasks that block other tasks marked as such, so the thing everything is waiting on is visible rather than being remembered by the project lead.

  • Time against the task

    Project time booked where it was spent, so the difference between the quoted project and the delivered one is a figure you can look at before you quote the next one.

  • Templates for work you do repeatedly

    Onboardings, migrations and refreshes as reusable board templates. The twentieth onboarding starts from the nineteen before it rather than from a blank board.

In practice

Problems this actually solves

Anonymised, but not invented. These are the situations businesses describe to us before they change anything.

  • A migration reported over email

    The situation

    A ninety-user mail migration ran for eleven weeks. The client received a status email most Fridays, written by the project lead from memory, and asked for an interim update roughly twice a week in between.

    What changed

    The client is on the board. The Friday email stopped being necessary, the interim requests stopped almost entirely, and the project lead got several hours a week back.

  • The same onboarding rebuilt every time

    The situation

    Client onboarding was a well-understood process that existed as a checklist in a document, copied into a new task list each time. Steps were occasionally missed, and the checklist and the reality had diverged over two years.

    What changed

    Onboarding is a board template. Improvements go back into the template rather than into one person’s copy, and the missed steps stopped being missed.

  • Project work quoted on a hunch

    The situation

    Fixed-price projects were quoted from experience. Some made good money and some did not, and because project time was never recorded separately from support time, nobody could say which had been which.

    What changed

    Time is booked against project tasks. After two quarters the firm could see which project types were consistently underquoted, and adjusted two of them.

Local coverage

Project management across Staffordshire

We cover Stoke-on-Trent and the surrounding area, including City Centre, Hanley, Stoke, Burslem and Tunstall, across the ST1, ST2, ST3 and ST4 postcode districts. We also work with businesses in Stafford, Lichfield, Burton upon Trent and Tamworth and elsewhere in Staffordshire.

Postcode districts

  • ST1
  • ST2
  • ST3
  • ST4
  • ST5
  • ST6
  • ST7
  • ST8
  • ST9

Some of the areas we cover

City Centre, Hanley, Stoke, Burslem, Tunstall, Longton, Fenton and Festival Park.

Getting to you

85miles from our Olney office, roughly

You can set CubeMSP up online yourself. On Enterprise, we can do the set-up and migration with you, in person if you’d like.

Project management elsewhere in Staffordshire

All of Staffordshire

How it happens

Set it up yourself, or with us

The same wherever you are, and on Enterprise we can do it with you in Stoke-on-Trent.

  • Set it up yourself, online

    Import your clients, services and ticket history, set up your service catalogue and invite your team. Bring as much ticket history as you can: it is what makes the knowledgebase and similar-incident retrieval useful from day one.

  • Enterprise

    We can do the set-up and migration with you, in person if you’d like, or run CubeMSP in a dedicated environment.

You might call it something else

Project management goes by a lot of names - if you searched for any of these, this is the page you wanted.

  • IT project software
  • MSP project management
  • Migration project software
  • Client project boards
  • IT rollout management software
  • Onboarding project software

Questions

The things people ask first

  • No. Client users are not charged for. Charging per client seat is how portals end up with nobody in them, and a portal nobody logs into is worse than no portal because it creates the impression of transparency without delivering it.

  • Visibility is enforced in the API, before data is serialised. A client session cannot receive an internal task or comment even if the interface asks for one, and there is an automated test on every route asserting exactly that.

  • For MSP delivery work - migrations, rollouts, onboardings, refreshes - yes. If you run formal critical-path programme management with resource levelling and earned-value reporting, it is not, and we would rather tell you that now.

  • Yes, and the link is kept in both directions. An incident that turns out to be a piece of project work can be attached to the board without being retyped or duplicated.

  • Yes. Internal boards with no client attached work exactly the same way - most providers end up with a few for their own infrastructure and improvement work.

Related

Other things we can put right

Also available in Stoke-on-Trent.

Part of a bigger system

Project management is one part of CubeMSP. You can start here and switch the rest on later - it is the same system, not a separate purchase bolted on.

Explore the platform

Working in Stoke-on-Trent?

Project management for your Stoke-on-Trent business

Tell us what your current system does badly. We will tell you whether CubeMSP fixes it, and what it would take.

Start a conversationCall 01234 672 617