Let the client watch the work without watching the workings.

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IT Project Management Software in Coventry

Project management for Coventry businesses, from CubeMSP. UK-built, UK-supported, and configured around your process. Serving Birmingham, Wolverhampton and Dudley too.

Book a walkthroughAbout CubeMSP

We support businesses in Coventry the way we would want to be supported ourselves: someone who knows the account, on the end of a phone, and on site when being on site is what the job needs. Coventry is well within our regular travel radius from Olney.

Project work is where managed service providers earn their reputation and lose their margin. A migration runs alongside the day job, updates to the client happen over email or not at all, and the moment somebody asks "where are we with this?" the answer takes half an hour to assemble. CubeMSP puts projects on kanban boards attached to the client record, with columns, categories, assignees, dependencies and time booked against tasks. Boards can be shared with the client, so they see live progress rather than a weekly summary, and internal-only tasks and comments are filtered on the server, so your engineers keep the conversation they need to have with each other.

  • £0

    Charge per client user on a board

  • Server-side

    Internal task and comment visibility

  • Templated

    Onboardings and migrations, reused not rebuilt

What it does

Inside IT project management software

The parts of CubeMSP that make up project management. Everything here shares one database, so nothing needs re-keying between them.

  • Boards that match the work

    Columns, categories, swimlanes and work-in-progress limits defined per board, so a Microsoft 365 migration and a client onboarding do not have to share a shape.

  • Clients invited in, at no per-seat charge

    Client users see the board, the progress and the tasks that concern them. Invite the whole steering group if you want to - there is no per-user portal charge.

  • Internal-only, enforced on the server

    Tasks and comments marked internal never leave the API for a client session. Visibility is a property of the record, not a rule in the interface that one bad query undoes.

  • Dependencies and sequencing

    The tasks that block other tasks marked as such, so the thing everything is waiting on is visible rather than being remembered by the project lead.

  • Time against the task

    Project time booked where it was spent, so the difference between the quoted project and the delivered one is a figure you can look at before you quote the next one.

  • Templates for work you do repeatedly

    Onboardings, migrations and refreshes as reusable board templates. The twentieth onboarding starts from the nineteen before it rather than from a blank board.

In practice

Problems this actually solves

Anonymised, but not invented. These are the situations businesses describe to us before they change anything.

  • A migration reported over email

    The situation

    A ninety-user mail migration ran for eleven weeks. The client received a status email most Fridays, written by the project lead from memory, and asked for an interim update roughly twice a week in between.

    What changed

    The client is on the board. The Friday email stopped being necessary, the interim requests stopped almost entirely, and the project lead got several hours a week back.

  • The same onboarding rebuilt every time

    The situation

    Client onboarding was a well-understood process that existed as a checklist in a document, copied into a new task list each time. Steps were occasionally missed, and the checklist and the reality had diverged over two years.

    What changed

    Onboarding is a board template. Improvements go back into the template rather than into one person’s copy, and the missed steps stopped being missed.

  • Project work quoted on a hunch

    The situation

    Fixed-price projects were quoted from experience. Some made good money and some did not, and because project time was never recorded separately from support time, nobody could say which had been which.

    What changed

    Time is booked against project tasks. After two quarters the firm could see which project types were consistently underquoted, and adjusted two of them.

Local coverage

Project management across West Midlands

We cover Coventry and the surrounding area, including City Centre, Tile Hill, Canley, Earlsdon and Holbrooks, across the CV1, CV2, CV3 and CV4 postcode districts. We also work with businesses in Birmingham, Wolverhampton, Dudley and Solihull and elsewhere in West Midlands.

Postcode districts

  • CV1
  • CV2
  • CV3
  • CV4
  • CV5
  • CV6
  • CV7

Areas we cover

City Centre, Tile Hill, Canley, Earlsdon, Holbrooks, Allesley, Binley and Coventry Business Park.

Getting to you

39miles from our Olney office, roughly

Discovery, training and go-live are done on site as standard - not because it looks good on a proposal, but because most of what a system needs to know is learned in the building.

Project management elsewhere in West Midlands

All of West Midlands

How it happens

What implementation actually involves

The same process wherever you are, and for Coventry it is done in person.

  1. Discovery

    A structured session mapping how you run now - the PSA you have outgrown, the spreadsheet of renewals, the shared mailbox that is really your ticket queue, and the review deck somebody rebuilds by hand every six months. We come back with what the platform covers as standard and what needs building.

  2. Configuration

    Your service catalogue, ticket taxonomy, boards, roles, approval limits and review templates set up to match how you actually work - not a demo tenant with your logo dropped on it. Your categories, not ours.

  3. Data migration

    Clients, contacts, sites, services, renewal dates and enough ticket history to make the knowledgebase and similar-incident retrieval useful on day one. An empty AI is a useless AI, so the history matters more here than in most migrations.

  4. Training & rollout

    Role-based training - the service desk learns logging and resolution, account managers learn reviews and renewals, directors learn the reporting. We usually pilot with one technician and one client before opening it up.

  5. Ongoing support

    UK support from the people who built the platform and use it themselves, with a named contact, agreed response times, and a roadmap you can influence. Being a small vendor is an advantage here and we intend to keep it.

You might call it something else

Project management goes by a lot of names - if you searched for any of these, this is the page you wanted.

  • IT project software
  • MSP project management
  • Migration project software
  • Client project boards
  • IT rollout management software
  • Onboarding project software

Questions

The things people ask first

  • No. Client users are not charged for. Charging per client seat is how portals end up with nobody in them, and a portal nobody logs into is worse than no portal because it creates the impression of transparency without delivering it.

  • Visibility is enforced in the API, before data is serialised. A client session cannot receive an internal task or comment even if the interface asks for one, and there is an automated test on every route asserting exactly that.

  • For MSP delivery work - migrations, rollouts, onboardings, refreshes - yes. If you run formal critical-path programme management with resource levelling and earned-value reporting, it is not, and we would rather tell you that now.

  • Yes, and the link is kept in both directions. An incident that turns out to be a piece of project work can be attached to the board without being retyped or duplicated.

  • Yes. Internal boards with no client attached work exactly the same way - most providers end up with a few for their own infrastructure and improvement work.

Related

Other things we can put right

Also available in Coventry.

Part of a bigger system

Project management is one part of CubeMSP. You can start here and switch the rest on later - it is the same system, not a separate purchase bolted on.

Explore the platform

Working in Coventry?

Project management for your Coventry business

Tell us what your current system does badly. We will tell you whether CubeMSP fixes it, and what it would take.

Start a conversationCall 01234 672 617