CubeMSP is in early access. Register your interest for pricing and a walkthrough.

Replace the PSA you have outgrown, the renewals spreadsheet and the shared mailbox pretending to be a queue.

Early access

MSP Software in Boston

Need MSP software in Boston? CubeMSP covers Lincoln, Grantham and Stamford and the wider Lincolnshire area.

Book a walkthroughAbout CubeMSP

Being comfortably within a morning’s drive of our Olney office, Boston is somewhere we get to regularly. Set CubeMSP up online yourself, or on Enterprise we can do the set-up and migration with you, in the room.

MSP software should do one thing above all else: let anybody in the business see a client whole. CubeMSP holds the client record, the contacts and sites, the services and subscriptions you supply, the renewal dates and margins attached to them, the incidents raised against them, the projects in flight and the review that summarises it all - in one place, on one data model. It is designed for providers with five to fifty technicians who have outgrown a spreadsheet-and-mailbox setup but who cannot justify a tier-one PSA licence and the nine-month implementation that comes with it.

  • 1 record

    Prospect to review, no re-keying between stages

  • Live

    Renewals, incidents and margin, not a monthly export

  • UK

    Hosted, supported and built in Britain

What it does

Inside MSP software

The parts of CubeMSP that make up MSP software. Everything here shares one database, so nothing needs re-keying between them.

  • The client, whole

    Contacts, sites, services, renewals, open incidents, project status, time spent and margin on one record. The question "how are we doing with this client?" gets an answer in ten seconds rather than three people and a spreadsheet.

  • Services and subscriptions tracked properly

    Every licence, circuit, backup, firewall and support contract you supply, with quantity, cost, sell price, term and renewal date. The thing MSPs most often run in a spreadsheet, and most often get wrong.

  • Incidents against the thing they affect

    An incident is logged against a client, a site, a service and a category - so the tenth recurrence of the same problem is visible as a pattern rather than ten unrelated tickets.

  • Projects the client can actually see

    Shared kanban boards for migrations, rollouts and onboardings, with internal-only tasks and comments filtered on the server rather than merely hidden in the interface.

  • A knowledgebase that builds itself

    Resolved incidents are drafted into articles for a human to approve, and semantic search over your own history surfaces the last three times this happened and what fixed it.

  • Reviews assembled, not rebuilt

    Branded quarterly and annual service reviews composed from the period’s real data - tickets, response times, projects, spend and upcoming renewals. Every figure computed, then narrated.

In practice

Problems this actually solves

Anonymised, but not invented. These are the situations businesses describe to us before they change anything.

  • A twelve-technician MSP running on a shared mailbox

    The situation

    Support arrived at support@, rules sorted it into folders, and whoever was free picked it up. Nobody could say how many incidents a client had raised in a quarter, what the response time had been, or whether a recurring fault had ever been fixed properly.

    What changed

    Incidents are now logged against the client, site and service they affect, with priority and time booked against them. The quarterly review is generated from that data instead of being reconstructed from a mailbox.

  • A provider losing renewals to a spreadsheet

    The situation

    Licences, circuits and support contracts were tracked in a workbook maintained by one person. Two renewals auto-rolled at the old price in a single year, and one lapsed entirely before anyone noticed.

    What changed

    Every service now carries a term, a renewal date, a cost and a sell price. Renewals appear on a dated view with the margin next to them, and the conversation happens before the date rather than after it.

  • An MSP where the knowledge lived in one engineer

    The situation

    The senior engineer knew every client’s quirks, every awkward legacy application and every workaround. When he took two weeks off, three problems that had been solved before were solved again from first principles.

    What changed

    Resolved incidents are drafted into knowledgebase articles and indexed for semantic search. A technician who has never seen the problem is shown who has, and what they did about it.

Local coverage

MSP software across Lincolnshire

We cover Boston and the surrounding area, including Town Centre, Skirbeck, Wyberton, Fishtoft and Kirton, across the PE20 and PE21 postcode districts. We also work with businesses in Lincoln, Grantham, Stamford and Oundle and elsewhere in Lincolnshire.

Postcode districts

  • PE20
  • PE21

Some of the areas we cover

Town Centre, Skirbeck, Wyberton, Fishtoft, Kirton, Frampton, Boston Enterprise Park and Riverside Industrial Estate.

Getting to you

63miles from our Olney office, roughly

You can set CubeMSP up online yourself. On Enterprise, we can do the set-up and migration with you, in person if you’d like.

MSP software elsewhere in Lincolnshire

All of Lincolnshire

How it happens

Set it up yourself, or with us

The same wherever you are, and on Enterprise we can do it with you in Boston.

  • Set it up yourself, online

    Import your clients, services and ticket history, set up your service catalogue and invite your team. Bring as much ticket history as you can: it is what makes the knowledgebase and similar-incident retrieval useful from day one.

  • Enterprise

    We can do the set-up and migration with you, in person if you’d like, or run CubeMSP in a dedicated environment.

You might call it something else

MSP software goes by a lot of names - if you searched for any of these, this is the page you wanted.

  • MSP management software
  • Managed service provider software
  • MSP platform
  • IT support company software
  • MSP business management system
  • Software for managed service providers

Questions

The things people ask first

  • In scope, it overlaps heavily - clients, tickets, time, projects and contracts. The differences are that CubeMSP treats client-facing reviews and shared project boards as core rather than as add-ons, that the knowledgebase is built from your resolved incidents rather than typed from scratch, and that it is priced and built for a firm of five to fifty technicians rather than five hundred.

  • You set CubeMSP up online yourself, at your own pace: import your clients, services and ticket history, set up your service catalogue and invite your team. On Enterprise, we can do the set-up and migration with you, in person if you’d like, or run CubeMSP in a dedicated environment.

  • No, and it is not trying to. CubeMSP is the business layer - clients, services, renewals, incidents, projects, knowledge and reviews. Your RMM does monitoring, patching and remote access, and talks to CubeMSP through the API. Replacing a good RMM would be a bad trade.

  • Yes, and you should. The knowledgebase and similar-incident retrieval are only as useful as the history behind them, so importing tickets matters more here than in most systems. Clients, contacts, sites, services and renewal dates can be imported too.

  • Cube Systems, part of Crushed Ice Group. Crushed Ice has worked in IT since 2003, is an MSP, and is the first business using CubeMSP in production. Every screen has been argued about by somebody who has to use it during an outage.

  • In the UK, on Amazon Web Services (AWS), with encrypted off-site backups and a documented, tested recovery process. UK hosting is part of the platform rather than a premium tier.

Related

Other things we can put right

Also available in Boston.

Part of a bigger system

MSP software is one part of CubeMSP. You can start here and switch the rest on later - it is the same system, not a separate purchase bolted on.

Explore the platform

Working in Boston?

MSP software for your Boston business

Tell us what your current system does badly. We will tell you whether CubeMSP fixes it, and what it would take.

Start a conversationCall 01234 672 617